Wholesail allows you to pay invoices by credit card through our secure payment partner, Stripe. This guide shows you how to add a new credit card, handle common errors, and optionally authorize your seller to charge your card on your behalf.

Stripe processes all credit card transactions with enterprise-level encryption. Wholesail does not store your full card details—Stripe securely handles that. If you have concerns or encounter errors, our support team is here to help.

Connect Your Credit Card in Wholesail

1. Go to Your Payment Accounts

1. Login to your Wholesail account by clicking here.
2. Go to Settings and select Payment accounts.
3. Click Add payment account.

2. Add a New Credit Card

1. Select “Connect new credit card.”
2. Review and check the box to agree to the Terms of Service if prompted.
3. Enter your credit card number, expiration date, and CVC code.

3. Save & Use for Payment

1. Click Save and use for payment.
2. If the card is successfully validated by Stripe, it will be added to your Payment Accounts list.
3. Your credit card is now ready to pay invoices in Wholesail.

Did you know? You can optionally authorize your credit card for vendor use.

This can be helpful if you want your vendor to:

• Handle ad-hoc payments on your behalf.
• Set up autopay or recurring charges without you logging in each time.

Click here to learn more.

Common Credit Card Errors

Here are some error messages you might see when you click Save and use for payment, plus tips on how to resolve them:

1. Do Not Honor

   • A generic decline from your card issuer, often meaning they won’t approve the charge for undisclosed reasons.
   • Try This: Contact your bank or try a different card. The card issuer may provide more details on why they’re declining.

2. Card Declined

   • The bank or card issuer refused the transaction.
   • Try This: Double-check your card details or use a different payment method. If issues persist, contact your bank.

3. Incorrect CVC or Expiration Date

   • There's a mismatch in your card’s security code (CVC) or date.
   • Try This: Re-enter the correct info. If you’re certain it’s correct, contact your card issuer for assistance.

4. Address Verification Failure

   • Some banks check the billing address. If it doesn’t match, the transaction might fail.
   • Try This: Ensure your billing address matches exactly what’s on file with your card issuer.

If none of these steps solve the issue, please reach out to our support team for more guidance.